Shipping policy

Shipping Policy

Everything below applies to orders placed on this store. If anything here is unclear, email us at josianeasv@gmail.com and a person will answer.

Processing time

Orders are picked, checked and packed within 1–2 business days. Orders placed on weekends or public holidays start processing on the next business day. During launches and sale periods this can stretch to 3 business days — if it does, we will tell you by email rather than let you wonder.

Delivery times

Destination	Estimated delivery	Cost
Portugal & Spain	2–4 business days	Free over €150 · otherwise €4.95
Rest of European Union	3–7 business days	Free over €150 · otherwise €9.95
United Kingdom & Switzerland	5–9 business days	€14.95
Rest of world	7–14 business days	Calculated at checkout

Delivery estimates start from the moment your parcel leaves our warehouse, not from the moment you order. They are estimates, not guarantees — customs and carrier delays are outside our control.

Tracking

As soon as your parcel is handed to the carrier you will receive an email with a tracking link. Tracking can take up to 24 hours to show its first scan. If your tracking has not moved for 5 business days, contact us and we will open an investigation with the carrier.

Customs, duties and taxes

Orders inside the European Union include VAT — the price you see at checkout is the price you pay, with nothing owed on delivery.

For orders outside the EU, import duties and local taxes may be charged by your country's customs authority when the parcel arrives. These charges are set by your government, are not collected by us, and are the responsibility of the recipient. We cannot predict the amount and we cannot refund an order that is abandoned at customs.

Wrong or incomplete addresses

Please double-check your address before confirming. If you spot a mistake, email us within 2 hours of ordering and we will correct it if the parcel has not shipped. Parcels returned to us because of an incorrect address can be reshipped once the return arrives, with shipping payable again.

Lost or damaged parcels

If your parcel arrives damaged, photograph the packaging and contents before unpacking further and send the photos to us within 48 hours of delivery. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full — your choice.

Split shipments

Orders with several items may arrive in more than one parcel at no extra cost to you. Each parcel gets its own tracking link.

Questions about a specific order? Email josianeasv@gmail.com with your order number and we will reply within one business day.